Biz tools

Description: Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc…)

it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.

Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003

Type: Shareware       Cost: $29.95

Publisher: Information Packaging

Download: Macros 1.01 975K

Description: LIVECHAT ContactCenter is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support and increase sales.

Platform: WinXP,Windows2000

Type: Commercial       Cost: $33

Publisher: LIVECHAT Inc.

Download: LIVECHAT ContactCenter 5.1 6224K

Description: Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.

Platform: Win98,Windows2000,WinXP,Windows2003

Type: Commercial       Cost: $249

Publisher: Commit Business Solutions ltd.

Download: Commit CRM 3.7 18297K

Description: Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

Platform: WinXP,WinNT 4.x,Windows2000,Windows2003

Type: Shareware       Cost: $199

Publisher: MIS Utilities

Download: Help Desk for IIS 2.0 4208K

Description: MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, businesses, education and government. It helps teams to deal with large volumes of email to organizational addresses such as info@example.com, sales@example.com or support@example.com. It provides reporting tools, an email search engine and tools for answering email quickly using standard templates and attachments.

Platform: WinXP,Windows2000,Unix,Linux,Linux Console,Linux GPL,Linux Open Source,Mac OS X

Type: Freeware       Cost: $0

Publisher: Logicalware Ltd

Download: MailManager 2.0 7103K

Description: versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style ‘look and feel’.

Platform: Windows2000,WinXP,Windows2003

Type: Freeware       Cost: $0

Publisher: VersaDev

Download: VersaSRS HelpDesk 3.2.3 7483K

Description: Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

Platform: Win98,WinME,Windows2000,WinXP,Windows2003

Type: Freeware       Cost: $0

Publisher: Bravestorm, LLC

Download: Boldchat Operator Client .NET 4.70 4627K

Description: ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

Platform: Windows2000,WinXP,Windows2003,Linux

Type: Freeware       Cost: $0

Publisher: AdventNet Inc

Download: Adventnet ManageEngine ServiceDesk Plus 5.5 29180K

Description: PAL enables you to call your PC from any phone to hear the information you need. PAL can:
*Read and reply to email
*Play podcasts
*Provide instant traffic reports for your local roads
*Voice-dial Outlook contacts
*Recite information from documents and spreadsheets
*Get stock quotes and weather reports
*Read web pages and blogs
*Get appointments and contact info

PAL requires no expensive handheld device. It?s fast, easy, and hands-fre

Platform: WinXP

Type: Shareware       Cost: $99

Publisher: Adondo Corporation

Download: Adondo Personal Audio Link 1.0 8495K

Description: Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users.

Enterprise Server is provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization.

Platform: Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003

Type: Commercial       Cost: $395

Publisher: Microforge.net LLC

Download: ENT Server (Desktop Edition) 1.4.21 88627K